Shipping policy

How can I claim my order/s?
  • We have several ways to claim an order:
    • Shopee (requires a shopee account; +7% shopee fee)
    • Shipping via J&T
    • Shipping via GoGo Xpress
    • Delivery via lalamove or similar on-demand courier service
  • Some items may need to be restocked (pulled out from the warehouse)
    • Allow 5-7 days 

J&T Express/XPost Gogo Express

  • Shipments done in batches on Sundays
  • Cut-off time 12:00PM Friday
  • Payments validated/confirmed after Saturday 12:00PM will be included in the next week's batch

AP Cargo (Recommended for Large packages)

  • Cost to be determined once the package is brought to the branch
  • Shipping cost to be paid to the courier upon delivery to your address/pick up branch
  • AP Cargo rate is usually lower than J&T Express
  • Changing the courier is not allowed once we bring the package to the AP Cargo branch
  • Shipments done in batches on Sundays
  • Cut-off time 12:00PM Friday
  • Payments validated/confirmed after Saturday 12:00PM will be included in the next week's batch

Lalamove by schedule (Mon-Sat only)

  • Delivery fee to be paid to the rider 

Geeklove Delivery promo

  • Terms& Conditions apply
  • Wait time: Min. 2 weeks or until slots are full
  • Schedule to be determined by GeekLove
  • NO RUSH DELIVERIES
Points to take note of when using Shopee:
  • Shopee charges sellers to receive payments. A 6% fee will be added to your order price to cover the fee shopee charges us if you chose this claim method.
  • Packaging materials are not free.
  • Shopee WILL NOT process a reimbursement for your deposit in case of item/package loss. Hence, we will also NOT be able to refund your deposit in case of loss via Shopee. 
  • Orders processed through Shopee, Lazada, eBay, and other platforms do not qualify for GeekPoints.

All parcels processed through J&T Express, XPost Gogo Express, AP Cargo, Shopee, Lazada, and eBay will be prepared and packed in sturdy shipping boxes and/or packaging materials to help prevent damage while in transit. Customers may opt to have their orders packed in brown shipping boxes for Lalamove, Grab, and similar on-demand courier services by request.

GeekLoveph will no be held liable for any damage, or loss that may occur once a parcel is in transit. Any claims for loss, refund, or reimbursement must be raised by the buyer to the courier.