FAQs

How to order?

Browse our secure website and find the item you like. 

  1. Click Pre Order or Add to Cart.
  2. Click check out and fill out the form.
  3. Choose your desired payment option and shipping option to complete the order.
  4. Pay the deposit and send the proof of payment to our page admins via chat or email. 

 When will my Pre order arrive?

  • "Estimated Item Arrival" or ETA is indicated on the description of the Pre Order item. This date is based on the information we received from our suppliers, distributors and/or manufacturers. Please note that Pre Ordered items will not be ready for shipping until the item arrives at our warehouse. "Estimated Item Arrival" is an estimate and not guaranteed.

When should I pay for the deposit? 

  • Deposit must be paid within 5 business days from the time you place your order or  at least a day before the Pre order deadline (which ever comes fist).
  • Pre order slot will be voided if the deposit is not received during the said period.

Can I PreOrder without paying a deposit?

  • All customers are required to pay a deposit to secure their PreOrder slot.  

Is the deposit refundable?

  • The deposit is NON-REFUNDABLE and NON-TRANSFERABLE
    • Deposit can be refunded or transferred to your other order/s ONLY in the event that the manufacturer opts to not continue the production and/or if the distributor/manufacturer will not release the item in the Philippines

 Can I cancel my PreOrder?

  • We process your PreOrders and secure your slot with our suppliers as soon as we confirm your deposit. Unfortunately, we cannot cancel PreOrders with confirmed deposits. 

Will the PreOrder price change?

  • Price of the item is based on current exchange rates and offer from the manufacturer at time of posting. Price may change without prior notice due to change in manufacturer price or severe fluctuation in exchange rates.

How would I know when my PreOrdered item arrives?

  • We will send you an email and a text message to your registered mobile number once your item arrives and is ready to be claimed
  • Check the Geekloveph Facebook page for announcements  and pictures of our New Arrivals for the month 
  • Browse our New Arrivals album here on our website

Until when can I claim my PreOrdered items?

  • Pre-ordered items must be claimed within 7 days upon item arrival.
  • Geekloveph reserves the right to dispose of the item/s if the buyer is unable to settle the balance at the end of the 7 day period
  • The deposit for the unclaimed item will be forfeited after 7 days upon item arrival and the pre-order reservation will be deemed as void. 

Can you store/hold my paid items for me?

  • Paid items must be claimed by the buyer within 15 days upon full payment. 
  • The item/s and any payments made towards the stored items will be forfeited  after the 15-day storage period 
  • Geekloveph reserves the right to dispose of any unclaimed items after the 15-day storage period
  • A storage fee of 15pesos will be charged for every week (or a fraction of a week) that the item is kept in storage starting on the 16th day from the date the item is paid
  • Any item kept past the 15 day storage/hold period will not be eligible for any promotions offered by Geekloveph

Can you reserve an item for me?

  • Yes, we can.
  • We require a deposit of 20% of the SRP to reserve in stock items.
  • Item reservation is good for 15 days upon payment of the deposit.
  • Deposit is deductible from the item price.
  • Buyer must fully pay the balance on or before the end of the reservation period.
  • The item/s and any payments made towards the reserved item/s will be forfeited if the buyer is unable to settle the balance on or before the end of the 15-day reservation period.
  • Geekloveph reserves the right to dispose of the item/s if the buyer is unable to settle the balance at the end of the 15-day reservation period.
What is an Advance Reservation?
  • An Advance Reservation is similar to a Pre Order. The main difference is that the manufacturer and/or distributor have not scheduled an Estimated Time of Arrival and the Final Pricing is yet to be determined. 
    •  Price may be subject to change as specified by the manufacturer and/or distributor. Deposit can be refunded or transferred to your other order/s ONLY in the event that the manufacturer opts to not continue the production and/or if the distributor/manufacturer will not release the item in the Philippines

What is a Back-order?

A Back-Ordered item is a product which we currently do not have on hand but are still available for order through our suppliers/distributors. 

  • Back-ordered items are not eligible for GL delivery promo.

0% Installment Terms for Pre Orders

  • Certain Pre-order items are eligible for 0% Installment
  • Customer eligibility will be determined by GeekLove
  • Installment payment schedule varies per item and will be determined by GeekLove 
  • Customer is required to pay the deposit amount indicated on the Preorder Offer
    • Deposit and any partial payments paid are not refundable and not transferable
  • Up to 90% of the remaining balance can be paid in installments
  • the remaining 10% balance plus any missed installment payment amounts will be due 7 days upon item arrival
  • Each Installment payment will be assigned a due date
  • Customer is required to provide proof of payment on or before the due date of each installment payment
    • Send proof of payment via email or FB store chat
  • Missed/Unpaid Installment payment amounts will be added to the final balance due within 7 days upon item arrival
  • Customer will be eligible for the following perks if all scheduled Installment payments are settled on time:
    • 10% additional GeekPoints for the item enrolled in the Installment program (* This perk is available for orders confirmed before 6/7/2020 only)
      • To be awarded after payment of the final balance
    • Final balance settlement deadline is extended to 14 days upon item arrival
  • In the event that the Pre ordered item arrives earlier than expected, any unpaid Installment amounts will be added towards the final balance and will be due within 7 days upon item arrival (14 days for qualified customers).
  • The Deposit and any partial payments paid are not refundable and not transferable
    • Deposit and any partial payments paid can be refunded or transferred to your other order/s ONLY in the event that the manufacturer opts to not continue the production and/or if the distributor/manufacturer will not release the item in the Philippines
  • The customer has 7 days (14 days for qualified customers) from the item arrival date to settle their balance.
  • Geekloveph reserves the right to dispose of the item/s if the buyer is unable to settle the balance at the end of the 7 day deadline (14 days for qualified customers).
  • The item/s, deposit and any partial payments paid will be forfeited if the customer does not settle the final balance within 7 days upon item arrival (14 days for qualified customers)
How can I claim my order/s?
  • We have several ways to claim an order:
    • Shopee (requires a shopee account; +4% shopee fee)
    • Shipping via J&T
    • Same-day delivery via lalamove
    • Pick up on Sundays at Megamall
  • Some items may need to be restocked (pulled out from the warehouse)
    • Allow 5-7 days 
Points to take note when using Shopee:
  • Shopee charges sellers to receive payments. A 4% fee will be added to your order price to cover the fee shopee charges us if you chose this claim method.
  • Shopee WILL NOT process a reimbursement for your deposit in case of item/package loss. Hence, we will also NOT be able to refund your deposit in case of loss via Shopee. 
  • Orders processed through Shopee, Lazada, eBay and other platforms do not qualify for GeekPoints.

Do you do meet ups?

  • Yes. Our pick up schedule is on Sundays at Megamall from 12noon to 2pm. Due to proximity issues, we only accommodate scheduled group pick ups.  
  • Appointments should be set at least 24hrs prior to the pick up date.

 

What payment methods do you accept?

BPI
MARIA MICHAELLE OJEDA MALOLOY-ON
Account: 4149-1141-57
***take note of the dash on the last name

 

Please send a picture of the deposit receipt for validation. Thanks. 
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BDO

David Perez
010030002788

Please send a picture of the deposit receipt for validation. Thanks. 

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 GCASH via 7Eleven branches :

1. Go to a 7Eleven branch
2. Tell the cashier you want to send a GCASH payment.
3. Provide this mobile number: 09201795916 or 09991820355
4. Pay and wait for your receipt.
5. Done! 😀

Please send a picture of the deposit receipt for validation. Thanks.

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 GCASH App

1. Open your GCASH App
2. Tap Send Money
3. Tap Express Send
4. Enter this phone number: 09201795916 or 09991820355
4. Enter the amount you want to send
5. Tap Next
6. Write a message (optional)
7. Tap Confirm

Please send a picture of the deposit receipt for validation. Thanks.

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PayMaya via 7Eleven Branch:

1. Request for a Barcode from our customer service team
2. Go to a 7Eleven branch
3. Present the barcode to the cashier.
4. Pay and wait for your receipt.
5. Done! 😀

Please send a picture of the deposit receipt for validation. Thanks.

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PayMaya App

1. Open your PayMaya App
2. Tap Scan
3. Scan this QR code
4. Enter the amount you want to send
5. Tap Continue and Send

Please send a picture of the deposit receipt for validation. Thanks.

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Send Money via Paypal


1. Login to PayPal
2. Click Send or Send Money
3. Enter this email: Geekloveph@gmail.com and click Next
4. Enter the amount and click Next
5. Select "Friends and Family" and click Next
6. Review the details and click Send now

Please send a picture of the deposit receipt for validation. Thanks.

*surcharge applies for PayPal Payments and will be added on top of your final balance

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PALAWAN


Proceed to any Palawan Express branch and use the following details to send money:

Name: DAVID PEREZ
Number: 09201795916

Please send a picture of the deposit receipt for validation. Thanks.

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 VISA, Mastercard, AMEX

1. Proceed to check out
2. Click the yellow PayPal button for Credit card or Debit card payments

3. Click the Pay by Debit or Credit Card button

        4. Fillout the form

        5. Specify your delivery address

    • For Pre order - 5% surcharge for the entire order will be applied to your remaining balance when the item arrives
    • For in stock items - 5% surcharge for the entire order will be billed upon pick up or delivery of your item

 

Can you ship my items?

  • Yes. We can ship nationwide. We use GeekLove delivery, J&T Express, AP Cargo and Shopee  to ship items
  • Lalamove or Grab express for same day delivery within Metromanila, Some parts of Cavite, Laguna and Bulacan 
    • IMPORTANT: 
      • Shopee charges sellers to receive payments. A 4% fee will be added to your order price to cover the fee shopee charges us if you chose this claim method.
      • Shopee will not process a reimbursement for your deposit in case of item/package loss. Hence, we will also not be able to refund your deposit in case of loss via shopee

RESIN/POLYSTONE DISCLOSURE:

Resins are very fragile in nature. Although all products are packed well, there might be times when resins arrive with clean snaps/breaks or paint scratches due to courier mishandling. No compensation will be given for these faults as the broken parts can be glued together and product perfection cannot be guaranteed in transit. Replacements can be arranged depending on the manufacturer's policy. Note that some manufacturers do not provide replacements.

What is GeekLove Delivery?

GeekLove's promo delivery service.
  • Rates
    • Free delivery service 
      • Delivery value must be 2500 and up
    • 75 flat rate
      • Delivery value minimum 1,000 but below 2500 
  • Items must be fully paid within 7 days from item arrival
  • Coverage
    • Cities within Metro Manila and some parts of Rizal
  • Schedule
    • Batches to be determined by GeekLove 
  • Exclusion
    • over-sized items/packages and bulk deliveries are not covered (5kg+ volumetric weight)
    • Back-orders are not included in the GL delivery promo

What are GeekPoints?

  • Earn GeekPoints or GPs through our Geekster Rewards program. 
  • Redeem Rewards using your GPs.
  • Sign up and register your email address to start earning GPs.
  • Only customers in good standing are eligible for any promotional offers
  • Buy. Redeem. Repeat.
    • GeekLoveph reserves the right to modify, change, cancel, postpone or void the terms of any promotional offers without prior notice
    • GPs, rewards and promos not applicable to wholesale accounts
    • Orders processed through Shopee, Lazada, eBay and other platforms do not qualify for GeekPoints.
    • Promo codes/Discounts are not counted towards earning GPs

 

What can I redeem with my GPs?

  • You may use your GPs to redeem discount coupons(10, 50, 100, 250, 500, 1000)

How can I redeem rewards?

  • Log in to your account to view your GeekPoints and redeem rewards.
  1. Just click the red gift icon on our site
  2. Click All Rewards
  3. Select which reward you want and click Redeem
  4. Use the discount code when you order on our website.

 

How can I earn more GPs?

  • You can earn more GPs when you:
    • Pay for your order on time
      • late payments will not earn GPs
    • Complete actions (like, follow and share us on social media)
    • Use your unique Referral URL and refer your friends
      •  Referral gets a discount and you get GP when the Referral pays for his 1st order
    • Join GP give away contests on our Facebook page

 

Are there perks for referring friends?

  • Share your unique referral URL to friends and acquaintances to get more FREE GPs.

  • Your referral gets instant 25pesos off on his 1st order and you get FREE GPs when the referral pays for his order.

  • Get your unique referral URL when you log in to your account. Click the red Gift icon on our site.


    Customers must agree to these guidelines before placing any pre-order/ in stock order.